Outbound Telephony Applications

The core of our Outbound Telephony Applications is our Interactive Voice Response (IVR) platform that places an outbound telephone calls, determines who or what answered the phone and then acts accordingly, based on the application it is working within. In addition to delivering these messages via the telephone,our Outbound Telephony Applications are able to send the same message and accept responses via email and SMS text messaging. Some examples of the types of applications our IVR platform can run on are listed below.

Appointment Reminder Calls

Appointment reminders and other preset calls can be scheduled ahead of time and delivered to the phone number specified at any given date and time. The message can be a generic message, a customer specific message or can be based on text-to-speech (TTS) technology where whatever is typed into the call queue is read aloud to the call recipient. An excellent example of this application type would be reminder calls for doctor’s offices, hair salons or other business that revolve around their booked appointment. The user can upload a daily list of appointments including phone number, appointment time and date, who the appointment is with and any other relevant information. The system would then call the listed phone number, remind them of the appointment, ask them to confirm, cancel or reschedule using their touch tone keypad, note the response to be reported back to the customer and, if applicable, transfer the called party back to the office for rescheduling or to leave a message.

Mass message delivery

Using our Outbound IVR platform, customers can use our self-serve interface to upload a large list of phone numbers to be contacted with a specific message and/or a multiple choice survey. Using voice-over-ip (VoIP) technology, our applications can make thousands of simultaneous calls, delivering the message or asking questions and returning the results in real-time. This application is especially useful for disaster notifications, polls, surveys or political message delivery.

Automated follow up calls

This service is particularly useful for many business models today that operate with a lean headcount and focus on profitability through efficiency. Providing quality customer service and post sale follow up is critical but has been set aside by many companies looking to save a few dollars and simply be reactive to customer complaints. Placing a personalized follow up call to customers to inquire if they received their products and if they had any questions or concerns is far more than most businesses do today. If the customer does have a concern, they can be instantly passed through to customer service where their problem can be resolved prior to them having a chance to tell others about the negative experience.